How to delight a new customer: A tale of two chats

January 20, 2015 No Comments

Let’s talk about customer service excellence for a moment. Not even our own, which we do hope is excellent, but someone else’s (our favorite kind to talk about, actually!). As part of the admin team for online radio station, we are responsible for testing and implementing web solutions for the station. In general we’ve been successful, […]

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